This Privacy Policy explains how we collect, use and protect your personal information when you use this website.
We are committed to ensuring your privacy is protected. Any information you provide will only be used in accordance with this Privacy Policy.
We may update this policy from time to time by updating this page.
What we collect
We may collect the following information when you interact with our website or place an order:
- your name
- contact information such as email address, phone number and postal address
- order and transaction details
- information submitted via contact forms or customer enquiries
- website usage data collected through cookies or analytics tools
How we use your information
We collect and use your information for the following purposes:
- processing and fulfilling your orders
- responding to customer enquiries and providing support
- internal record keeping and business operations
- improving our products, services and website
- sending occasional promotional emails or updates where you have opted in
Third-party services
We use trusted third-party services to operate our website and process payments, including:
-
Neto (Maropost Commerce Cloud) provides our website platform, hosting and order management systems. Customer data entered on our website is securely stored on Neto’s servers.
- Stripe, PayPal, Afterpay and Zip for secure payment processing
- Australia Post and other national couriers for delivering your orders
- analytics tools (such as Google Analytics) to help us understand website traffic
These providers may access personal information only as needed to perform their services and are obligated to protect it.
Security
We take reasonable steps to protect your personal information from unauthorised access, modification or disclosure.
Cookies and website tracking
Our website uses cookies and tracking tools to improve your browsing experience and analyse website traffic. Cookies do not give us access to your computer or any information beyond what you choose to share with us.
You can choose to accept or decline cookies via your browser settings, although disabling cookies may affect website functionality.
Links to other websites
Our website may contain links to external websites. We are not responsible for the content or privacy practices of these third-party sites.
Your rights and controlling your information
You may choose to limit or opt out of marketing communications at any time. You can also request access to, correction of, or deletion of the personal information we hold about you.
To make a request, please contact us at: sales@toysandgifts.com.au
